The ability to manage does not come automatically to managers and supervisors yet today they need to take a proactive approach to the modern day team being able to respond appropriately to different situations.
Objectives

At the end of the programme participants will be able to:

• Understand roles and responsibilities ofmanagement.
• Know what motivates people and how to use that knowledge.
• Be able to gain interest and commitment to a goal.
• Prioritise decision making and communicate them appropriately
• Know how to communicate effectively in different situations.
• Support under performers in an empathetic manner.
• Develop behaviour through reinforcement.
• Be able to resolve conflicts.
• Understand triggers and resistance when implementing new ideas.
• Delegate more often in an appropriate manner.
• Inspire change with coaching, mentoring and counselling.
• Understand yourself and know what changes are needed to maintain your own performance.

Content

• The four situational management approaches plus
• Commitment to measured objectives at all levels
• The three rules of change and how to apply them
• Dealing with management challenges and making them drivers for change
• Sharing information and supporting their own team members and other teams
• Overcoming barriers to communication
• Verbal and non-verbal behaviour in influencing people
• Using empowerment to improve performance
• Decision-making thinking and communicating decisions
• Types of motivation and how to use them
• Challenging and giving assertive feedback for improved performance.
• What to do when reinforcement fails and resolving the lack of performance
• Dealing with conflict assertively
• Understand your own behaviour and know how to improve your performance.

Training Methods

The programme is delivered over a day with a combination of formal content and exercises.