Managers have always been offered new and different ways to manage, but none of them take into account the fact that teams and circumstances vary. The ability to manage the modern day team with a proactive approach and being able to respond appropriately to different situations is vital for the senior manager.

Objectives

Most leadership styles fall into the systematic or intuitive categories, but they often fail to adapt to maturity of the people and the complexity of the circumstances. This programme adds to situational leadership and uses a repertoire of techniques with the added perspective of the empathetic instinct.  It produces the ability to tackle a situation in a creative way rather than relying on what has always been done in the past.

A range of tools is given for senior managers to be able to guide their team members and become aware of their own skills as well as plan and organise their time in a better more effective way.

At the end of the programme participants will be able to:

• Understand roles and responsibilities of management
• Know what motivates people and how to use that knowledge
• Be able to gain interest and commitment to a goal
• Prioritise decision making and communicate them appropriately
• Know how to communicate effectively in different situations
• Support under performers in an empathetic manner
• Develop behaviour through reinforcement
• Be assertive in resolving any conflicts
• Understand triggers and resistance when implementing new ideas
• Delegate more often in an appropriate manner
• Inspire change with coaching, mentoring and counselling
• Understand yourself and know what changes are needed to maintain your own performance

Content

• The four situational leadership styles plus
• Commitment to measured objectives at all levels
• Understanding power and how it should be used
• The three rules of change and how to apply them
• Dealing with leadership challenges and making them drivers for change
• Sharing information and supporting their own team members and other teams
• Overcoming barriers to communication
• Verbal and non-verbal behaviour in influencing people
• Advantages of delegation - when and how to delegate
• Saying ‘no’ without feeling guilty
• Decision making thinking and communicating decisions
• Types of motivation and how to use them to achieving high levels of performance
• Challenging and giving assertive feedback for improved performance.
• What to do when reinforcement fails and resolving the lack of performance
• Dealing with conflict assertively
• Releasing potential with coaching techniques
• Using mentoring and counselling to inspire behaviour
• Understand your own behaviour and know how to improve your performance

Training Methods

The programme is delivered over a period of two days with a combination of formal content, discussion, exercises and learning games. This will allow participants to come to their own point of self-understanding on the benefits of the approaches discussed.