A  three day programme designed for first line managers

Objectives of the Course

As a result of attending the course participants will be able to:

• improve their ability to lead others
• delegate effectively
• motivate the team to achieve the required results
• systematically improve the use of time
• communicate effectively with the team
• take a positive approach to discipline
• feel confident in carrying out interviews
• effectively manage health and safety at work
• speak to groups with more confidence
• understand the role of line managers in managing attendance 

Course Content

Topics will include:

• Roles and Responsibilities
• Management styles
• Interpersonal communication
• Maintaining and setting standards
• Setting individual and team targets
• Handling people issues effectively
• Managing attendance
• Dealing with persistent short term absence
• Risk Assessments
• Dealing with difficult behaviour
• Disciplinary interviews
• Presentation skills
• Preparation of materials
• Effective Time Management
• Motivation
• Delegation
• Practical Interviewing skill