A one-day programme that considers how to develop positive communication skills and the different ways to deal with difficult workplace situations.

Objectives

At the end of the course participants will:

• Improve their communication skills in different situations.
• Learn how to communicate their message and influence people positively
• Know the different types of interpersonal behaviour and how do to deal with them
• Understand the impact of power and culture in organisations and how that effects communication.
• Be able to deal with negative behaviour and minimise conflict.
• Use influencing skills to improve relationships

Content

Topics to include:

• The importance of communication
• The ABC of Interpersonal Communication
• Making a first impression and our three selves
• Building bridges
• Perception and customised communication
• The barriers to effective communication
• How can we communicate more effectively?
• Verbal and non-verbal communication
• Effective questioning techniques
• Power and the cultural perspective in organisations.
• Identifying the difference between different types of behaviours
• Dealing with negative behaviour and ‘attitudes’
• Minimising Conflict
• Using influencing skills to improve relationships and reduce conflict

Training Methods and Duration

The one-day programme will be a highly interactive combination of formal content, role plays and individual exercises.