Devised for people who are new to supervisory management or who have had no formal training in supervisory skills.

As all courses are designed for the company’s circumstances and market, the elements of the course would be developed after consultation to suit the participants’ agreed development needs.

Course Outline

This course covers all the key areas a supervisor has to cope with. Clear guidelines are given on each topic discussed, building into a comprehensive approach to the important role of the supervisor in the workplace today. Enabling participants to motivate, manage and take charge of projects and people.

Key Topics

The course will cover the following key areas:

• The role of the supervisor
• Assertiveness and communication skills in the workplace
• Controlling former colleagues and establishing boundaries
• Managing time effectively
• Setting targets, planning workflow and performance monitoring
• Delegating and relaying positive constructive criticism
• Developing teams and dealing with meetings and team briefings
• Controlling absenteeism, time-keeping and disciplinary procedures
• Leadership, team motivation and problem solving
• Compiling and implementing future action plans.

Method of Training

The ‘Tell-show-do’ method of training would be used with formal input, cases studies and role plays. With 15 people in the group a series of workshop situations would be used to demonstrate the principles, with staged revision exercises and final role plays.