This one-day programme is designed to introduce staff at all levels to the fundamentals of communication techniques.

Objectives

At the end of the course participants ill:

• Understand the importance of effective communication
• Be aware of the different types of communication
• Improve their communication skills
• Learn how to communicate their message effectively
• Build their confidence and skills to articulate and package their ideas
• Understand how to use personality to get a clearer more coherent message across
• Learn methods of establishing memorable key points

Content

Topics to include:

• What is communication?
• What are the barriers to communication?
• How can we communicate more effectively?
• Interpersonal communication – how it can help us
• Verbal and non-verbal communication
• Learning to respond not react
• Using interpersonal skills to gain the commitment of others
• Actions to take to improve effectiveness
• Using your natural persona to make your point
• Establishing key points and making them memorable
• Adjusting language
• What prevents us from having impact on others?
• Adapting your own behaviour for maximum impact
• Creating empathy
• Using the voice, Listening, observing, questioning
• Words and language
• Understanding other people’s values and motivation

Training Methods and Duration

The one-day programme will be a highly interactive combination of formal content, role-play and individual exercises.