A two-day programme that covers the basics of communication in the most common situations encountered by managers.

Objectives

At the end of the course participants will:

• Improve their communication skills in different situations
• Learn how to communicate their message effectively at meetings and when presenting
• Speak with confidence to different groups of people

Content

Topics to include:

• What is communication?
• What are the barriers to communication?
• How can we communicate more effectively?
• Interpersonal communication – how it can help us
• Verbal and non-verbal communication
• Using interpersonal skills to gain the commitment of others
• What effect do our behaviours have on others and ourselves?
• Identifying the difference between different types of behaviours
• Dealing with negative behaviour and ‘attitudes’
• Using influencing skills to improve relationships and reduce conflict
• The importance of meetings
• Common problems associated with meetings
• Preparation and planning
• Getting your point across
• Preparation – The paperwork
• The structure of the interview
• Questioning and listening techniques
• Note/record taking
• Preparing your presentation
• Using visual aids and equipment
• Tone of voice and body language
• Knowing your audience and using the appropriate language
• Dealing with questions 

Training Methods and Duration

The two-day programme will be a highly interactive combination of formal content, role plays and individual exercises.